IAFEI Quarterly - Special Issue

34 Materials contained in this publication may be freely quoted or reprinted, provided credit is given to the source : International Observatory of Management Control - DFCG – Decision Performance Conseil www.conseil-dpc.com Management control efficiency improvement: KPIs, IT systems and competences as key priorities The priorities to improve the efficiency of management control are mainly (i) the review of the KPIs (a priority for 85% of the respondents) (ii) the implementation of IT systems dedicated to performance management (82%) and (iii) the development of the technical and behavioral skills (68%). A majority (64%) of the respondents citing the review of the indicators as a priority (their rele- vance, their simplification) has already implemented it. The review of the KPIs is as important for large companies as it is for small ones. However, large companies have gone further in implementing it (65% of the respondents from companies with more than 25000 employees vs. 46% for those with less than 100 employees). Similarly, the implementation of IT systems supporting performance management is a priority both for large (84% of the respondents from companies with more than 25000 employees) and smaller struc- tures (83% of the respondents from companies with less than 100 employees). Maybe because of the resources they have access to, larger organizations have gone further in implementation: 48% of those with more than 25000 employees have implemented the necessary tools against 30% of those with less than 100 employees. Amongst those who see the development of technical and behavioral skills as a priority, only 38% think that the actions required to support the development of these skills, or these skills themselves, are in place in their organizations. Improvements on this front will require efforts by finance functions, human resources departments, educational institutions and of course the Controllers themselves in the years to come.