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Fig. 19 Geographic utilization levels of methods
Benchmarking remains the most utilized method worldwide
Benchmarking is a method which involves a relative assessment of performance by comparison with a category of
actors often in the same sector (external benchmarking) or a functional or operational division that is identical or
similar (internal benchmarking). It enables a company to compare itself to the "leaders" of the market, to build on
their ideas, their practices, their operations and experiences in order to improve its internal practices.
As in 2014, the use of benchmarking continues to increase, from 53% in 2011 to 75% in 2015. Some disparities of
utilization between sectors have increased compared to 2014. The gap between the minimum and maximum
utilization rate is 47 points (82% for Other Services / Transportation & Logistics 35%), whereas the gap showed only 40
points in 2014 (90% Media-Telecom / Energy Water 50%).
IAFEI Quarterly | Special Issue | 25